REFUND POLICY
Refund Policy
Nature and Revocation of Digital Purchases
In accordance with the nature of our products, which are Digital Content not provided on a tangible medium (such as downloadable files, access to platforms, software licenses, etc.), the conditions for refunds and withdrawals are subject to a specific exclusion rule.
Delivery of our products is considered immediate and final.
From the moment the customer accesses the product (by downloading, receiving the link, or providing access codes), the service is fully performed and usable. From this moment on, it is materially impossible to verify the absence of use or to guarantee the "return" of the product.
Loss of the Right of Withdrawal
For this reason, and in accordance with the legal principles of e-commerce (as set out in European Directive 2011/83/EU, in particular for the exclusion of digital content), the customer loses their right of withdrawal as soon as the execution of the supply of digital content has begun.
The purchase of the product implies:
The customer's prior and express consent for the service to begin immediately.
The customer's acknowledgement of the immediate loss of their right of withdrawal.
Consequently, no refunds will be issued once the digital product has been sent or made available.
Only Exception: Technical Non-Conformity
The only exception to this rule concerns proven technical non-conformity of the product (for example, a corrupted file or a non-functional download link). In this case, we undertake to repair the error or provide a new, functional link/access as soon as possible. If correction is not possible, a refund will be considered.
Exception: Technical Non-Conformity (Defective File)
1. Functionality Guarantee and Exclusion of Use
We guarantee that the Digital Content provided conforms to its description and is technically functional (uncorrupted) at the time of delivery.
It is recalled that non-conformity only concerns the technical failure of the file or the access itself. Non-conformity cannot under any circumstances be invoked for reasons related to:
The product's inadequacy after use to meet the customer's personal expectations.
Software incompatibility due to equipment (hardware or software) that does not meet the technical requirements mentioned on the product page.
2. Non-Conformity Claim Procedure
In the event of a proven technical failure preventing the use of the Digital Content, the customer must report the problem in writing to [Customer Support Email Address] within a maximum of 72 hours after receiving the product.
3. Customer Proof Obligation
In order to be eligible for a repair or, where applicable, a refund, the customer is responsible for providing irrefutable proof of the product's technical non-compliance, i.e., that the file is indeed unusable and that the failure is not the result of improper use or incompatibility with their own equipment.
This proof may be required in the form of:
Clear screenshots of the error message.
Video recordings (screencasts) of the download process and the unsuccessful opening of the file.
Any other relevant technical information, at the discretion of our technical support.
4. Problem Resolution
After reviewing the evidence provided:
If the non-compliance is confirmed, we undertake to replace the defective file or provide new functional access as soon as possible.
Only if replacement or correction proves technically impossible will a full refund of the purchase price be issued.
Any claim that does not follow this procedure or does not provide technical justification for the failure will not be considered.